George Stanley
george.berg@sezzle.com

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Updated September 19th, 2019 by George Stanley

How much can I spend with Sezzle?

Unlike traditional credit cards or lines of credit, our holistic approach to reviewing orders accounts for the amount of time you’ve been a Sezzle shopper, how many orders you’ve repaid on time, the total amount of open orders and your outstanding amount on open orders, as well as the total amount of your new order. Using these factors, we can deter...

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Updated September 19th, 2019 by George Stanley

What happens if my items were out of stock?

Occasionally, a merchant will be unable to fulfill your order, especially when their merchandise runs out of stock. When this happens, the merchant will typically notify you directly and refund your purchase through Sezzle. It may take a few days for the refund to process. Once the merchant has issued a refund through Sezzle, we’ll refund your origi...

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Updated September 19th, 2019 by George Stanley

Why has Sezzle taken more than one payment out of my account?

Like many merchants, we often run pre-authorizations on credit and debit cards. A pre-authorization is a temporary hold that will typically fall off your payment method or bank statement anywhere between an hour to three business days. These charges are usually seen as pending transactions in your bank statement. If they don’t fall off within three ...

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Updated October 29th, 2019 by George Stanley

When do I make my first payment?

We collect your first payment when you place the order with the merchant. You're always notified of the amount upfront, which could be as little as 25% of your total order cost. The remaining payments will be spread out over your repayment schedule - you can always view the dates and amounts by logging into your Sezzle Shopper Dashboard, which you c...

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Updated December 30th, 2019 by George Stanley

I need to change my payment method or date.

We get it - life happens. If for some reason you can't make your Sezzle payment as originally planned, there are a few options. Reschedule the payment If you know you can't make a payment on the due date, you can reschedule your payment.  The first reschedule on your order is always free, and you can reschedule the payments on your order up to three...

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Updated October 28th, 2019 by George Stanley

Why was my order declined?

While we strive to offer all applications a payment plan through Sezzle, we aren’t able to approve every order. If you aren’t approved, we notify you instantly - and then you can check out as normal using a credit card or debit card, or another payment method the merchant supports. Our system assesses each order individually and takes into account m...

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Updated September 18th, 2019 by George Stanley

Why wasn’t my purchase with Sezzle approved?

We try to offer all applicants a simple payment plan through Sezzle, but unfortunately, we’re not always able to approve every order. Our system assesses every order individually, taking into account your available funds, outstanding orders, and the total cost of the order you’re trying to place. If you’re not approved for any reason, we’ll notify y...

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Updated October 29th, 2019 by George Stanley

How do I sign up for Sezzle?

You can either sign up and get your account set up directly through the Sezzle website, or you can sign up as you check out at a merchant's site! Either option will walk you through the same signup process.  To get signed up, you will need to have a working phone number based out of the US or Canada, as well as a payment method (debit/credit card or...

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Updated October 29th, 2019 by George Stanley

Sezzle says the payments are interest-free. What’s the catch?

No catch here! Sezzle is completely interest-free for shoppers because we’re committed to financially empowering the next generation. Merchants pay us a fee, so you have the freedom to buy now and pay later. As long as you pay your installments on time, you’ll only pay for what you ordered—free from interest and processing fees! We understand that l...

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Updated January 8th, 2020 by George Stanley

Does Sezzle perform a credit check?

We complete what’s known as a “soft check,” which means we take a look at your credit score as part of our risk check, but this doesn’t have an impact to your credit score. We use this information to help verify your identity, minimize fraud risk, and approve you for Sezzle!...

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Updated October 29th, 2019 by George Stanley

How does Sezzle work?

Sezzle is a payment solution that empowers you to “Buy Now and Pay Later” with simple, interest-free installment plans.  We break down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically thre...

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Updated November 12th, 2019 by George Stanley

What are the Sezzle widgets? Do they help?

Sezzle widgets are the small price breakdowns on product pages and within the cart. Widgets communicate to shoppers how little they could spend today if they checkout with Sezzle! Stores with Sezzle widgets present have historically reflected an increase in sales, basket sizes, and conversion rates. With Sezzle widgets, shoppers have the confidence ...

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Updated September 18th, 2019 by George Stanley

Is Sezzle secure?

Your security is of utmost importance to us, which is why we undergo quarterly scans and yearly audits to ensure your data is safely stored in our systems – and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1....

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Updated January 15th, 2020 by George Stanley

What e-commerce platforms can Sezzle work with?

Sezzle is currently available on Shopify, Magento, WooCommerce, 3dcart, CommentSold, OpenCart, BigCommerce, BuyItLive, and Commerce Cloud. Sezzle also has a public API for non-platform users. To access our API, merchants do need to still submit an application (which can be done here) so that the keys can be generated. We are not compatible with Face...

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Updated November 12th, 2019 by George Stanley

How do I add Sezzle to Shopify?

Once your account has been approved, you’ll be sent an email with instructions to log in and get set up. You can also always login to your account and click on the “Setup Checklist” tab to get right back to the instructions. Once approved, getting Sezzle live at your checkout takes just a few minutes and a couple of clicks! We always recommend start...

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Updated December 30th, 2019 by George Stanley

When will I receive my order?

As soon as your order is placed, we notify the merchant - they will then ship your order per their shipping policies. All questions regarding when your order will ship, as well as any changes you might want to make (like updating an address), will need to be sent to them directly. Typically, you can find their shipping timelines and contact informat...

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Updated November 13th, 2019 by George Stanley

For merchants, what is Sezzle?

Sezzle is a payment method that increases sales and order volumes by enabling shoppers to "Buy Now, Pay Later" with simple, interest-free installment plans. We break down the total cost of an order into smaller, more manageable installments - most commonly, 4 equal payments, each two weeks apart.  Shoppers then get to pay a fraction of the order up ...

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Updated November 13th, 2019 by George Stanley

Can I reschedule a payment?

Absolutely! Every Sezzle order comes with one free payment reschedule. You can then reschedule your payments two more times, but those will come with a $5 fee. To ensure the payment doesn't process as originally planned, we recommend rescheduling your payment at least 48 hours in advance. You can only reschedule your payment to a date within 13 days...

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Updated October 29th, 2019 by George Stanley

What is Sezzle?

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you complete a purchase with Sezzle, the merchant will process your order just like you paid in full, but you will have only paid a fraction of the cost....

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Updated September 19th, 2019 by George Stanley

I've tried to reset my PIN, but I am not receiving any emails.

Please make sure you are using the same email address you used to register for Sezzle. We also recommend checking your Junk or Spam folder. If you still don’t see an email, contact us!...

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Updated September 19th, 2019 by George Stanley

Why am I still being charged even though I sent back the items?

Returns, refunds, and exchanges are all subject to the merchant’s policies and must be initiated by the merchant. We can’t provide information regarding how to return your item(s), since every merchant’s policy is different. Once a merchant has issued your refund, we do our best to return the funds to your original payment method within 1-3 business...

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Updated January 31st, 2020 by George Stanley

How do I update my phone number?

New phone number? No problem! Please do not make a new account with your new phone number, as it won't pull in any order history and we often aren't able to merge the two accounts together. Your phone number is essential to your account - so we need to do some additional verification in order to get it updated. Change your phone number...

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Updated September 18th, 2019 by George Stanley

I need to talk to someone. What's your contact info?

For help, contact our support team online, or call us at +1-888-540-1867. We’re available from 8:30 a.m. - 5:00 p.m. CST, M-F....

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Updated September 19th, 2019 by George Stanley

What should I do if my payments fail?

We get it. Life happens and sometimes, payments get forgotten or cards get compromised. That’s why we give you 48 hours from the moment a payment fails to resolve the payment, free of charge. If the failed payment is not resolved within 48 hours from the moment it fails, you will incur a $10.00 fee. To resolve a failed payment, log into your Sezzle ...

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Updated October 29th, 2019 by George Stanley

Who can use Sezzle?

To use Sezzle, you must be 18 years or older* and have a valid phone number based out of either the United States or Canada. You will also need to have an email address as well as a payment method ready at checkout - we accept all major debit and credit cards, and you can also link a bank account directly. At this time, prepaid cards are not able to...

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Updated January 23rd, 2020 by George Stanley

There is a problem with my order.

While we take pride in the merchants that we work with, we understand that sometimes mistakes do happen. See the topics below for more information on how to get order issues resolved. Note: Please do not ever ship any merchandise back under "Return To Sender." This often does not provide tracking information, which is essential in many disputes. If ...

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Updated September 18th, 2019 by George Stanley

What is the checkout process like with Sezzle?

Checking out with Sezzle is fast and easy. Here’s how it works: Select Sezzle at checkout. Log into your account. Or, create an account and add your payment method. Keep your phone nearby! We’ll send a one-time password to your mobile phone to help you check out securely. Understand your order. Once approved, you’ll see a breakdown of your order, in...

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Updated September 20th, 2019 by George Stanley

I have multiple stores or the same store on two different platforms. How do I get Sezzle on my stores?

Whether you have two entirely separate stores or a store that's on multiple platforms (like Shopify and CommentSold) we do need you to submit separate applications. Unique email addresses will be needed to be used for each email address.  This process helps ensure a great experience for our shoppers, as they will correctly see their orders and which...

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Updated September 18th, 2019 by George Stanley

Does Sezzle report to credit bureaus?

We hope to provide this in the future, but right now, we don’t report to a credit bureau. Keep checking this page for updates about this offering....

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