Breanna Lien
breanna.lien@sezzle.com

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Updated February 20th, 2020 by Breanna Lien

How do I sign up to use the Stretch Your Payments Plan at Bass Pro Shops?

Signing up for and using a Stretch Your Payments Plan Virtual Card is as easy as 1, 2, 3 (and it only takes a couple of minutes)! Click here to begin the signup process. Get your Stretch Your Payments Plan Virtual Card. Store your card in your virtual wallet, or access it in your Stretch Your Payments Plan dashboard. Checkout at Bass Pro Shops with ...

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Updated December 12th, 2019 by Breanna Lien

How do I pay off an order in full?

When it comes to paying off an order, you can either let the installments be charged on their scheduled due dates, or you can pay them off early.  Paying installments off early can often increase your likelihood of getting approved for new orders, however, it is not required. There is no punishment for paying your installments off as scheduled. To p...

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Updated September 27th, 2019 by Breanna Lien

How do I close my account?

We're sorry to hear that you'd like to close your account! Closing an account is permanent, and cannot be reversed. If you choose to come back to Sezzle at a later date, your order history from your closed account will not be able to be moved over to a new account. All outstanding installments do need to be paid in full before your account can be cl...

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Updated November 12th, 2019 by Breanna Lien

Sezzle isn't showing up at checkout.

At this time, we are not an express checkout method (like GooglePay), which can make shoppers think that Sezzle isn't an option at checkout. On Shopify, the option to checkout with Sezzle is at the very end of the order process - after the shopper chooses their shipping method, on the same page where they could enter their credit card information. I...

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Updated November 12th, 2019 by Breanna Lien

My shopper was charged, but I don't see an order.

If your shopper is saying that they were charged, but you don't see any record of their order in your e-commerce platform or within your Sezzle account (under the "Orders" page), they're likely seeing a pre-authorization charge, which is just a temporary hold on the funds. Nearly every card processor will pre-authorize funds for a transaction, and w...

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Updated February 20th, 2020 by Breanna Lien

I need to modify a payment on my Stretch Your Payments Plan Virtual Card.

We get it - life happens. If for some reason you can't make your Stretch Your Payments Plan Virtual Card payment as originally planned, there are a few options. Reschedule the payment To get started, log into your Stretch Your Payments Plan Virtual Card Account by clicking here. After you are logged in, click on “Orders”, and ensure that the “All Or...

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Updated November 12th, 2019 by Breanna Lien

What are some ways to promote Sezzle?

There are many ways to promote Sezzle to your shoppers! Here are a few strategies that we recommend: Start out with a promotion to your recent abandoned checkouts, letting them know about the benefits of Sezzle. This can encourage shoppers that might have abandoned checkout due to the price to return and complete their orders. Add us to your Instagr...

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Updated November 12th, 2019 by Breanna Lien

When do I receive the funds from an order?

We transfer the funds from an order to your Sezzle account when the order is placed. The date those funds are sent to your bank account depends on your specific application – the most common settlement period is 3 business days. You can always clearly track the dates your settlements will occur within your dashboard on the "Settlements" tab. We comb...

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Updated October 28th, 2019 by Breanna Lien

The widgets are gone!

If a change is made to your Shopify theme, our widgets will often be removed. Don’t worry – we can get them back up for you! Just reach out to us at merchantsupport@sezzle.com with the URL of your store, and we can get them back up and running at no cost! Even if the widgets are not showing, as long as you have us enabled as a payment option within ...

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Updated November 12th, 2019 by Breanna Lien

Shoppers are trying to check out but it’s just sending them back to the Payment Selection screen.

If your shoppers see Sezzle as an option, but it’s not redirecting them to our site, it’s likely a problem with your API keys. You will just need to re-copy/paste both the public and the private API keys that we provide in your Sezzle account into your Shopify account. You can get your API keys by clicking here, and then you’ll want to log into your...

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Updated February 20th, 2020 by Breanna Lien

Why was my Bass Pro order declined?

If your Bass Pro Shops order was declined, it means you’ve exceeded your Stretch Your Payments Plan Virtual Card credit limit. If you have an open balance on your Stretch Your Payments Plan account, you can make a payment now to increase your available credit. Alternatively, you can reduce your order amount to be within your available limit. If your...

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Updated February 4th, 2020 by Breanna Lien

Are there any fees for using the Sezzle at Bass Pro?

The Stretch Your Payments Plan Virtual Card is completely free-to-use with at Bass Pro! There aren't any transaction fees or interest fees.  If you need to reschedule a payment, a $5 fee may be assessed. If a payment fails, a $10 failed payment fee may be assessed (but can be waived if you complete the payment within 48 hours)....

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Updated November 12th, 2019 by Breanna Lien

My shopper is having an issue related to Sezzle. How do I help them?

While we understand wanting to help your shoppers get their questions answered, due to privacy concerns, we are unable to provide specific information to anyone but the shopper directly. We always recommend shoppers reach out to us at shoppersupport@sezzle.com and provide the phone number they used at sign up - that way we can find their account and...

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Updated November 12th, 2019 by Breanna Lien

Can Sezzle work in physical stores?

At this time, we don't have an option for in-store checkout. We are hoping to be able to integrate with a physical POS system soon! However, we have found great success with being available for checkout on the online store for brick-and-mortar shops, through the "in-store pickup" option. If a customer was in-store and wanted to check out with Sezzle...

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Updated November 13th, 2019 by Breanna Lien

Sezzle isn't an option at checkout, or shoppers aren't able to checkout with Sezzle.

If shoppers can't see Sezzle at checkout, or they aren't getting redirected to Sezzle when they try to checkout, this means we’re either not fully installed or not correctly installed. Usually, this can be fixed in just a few minutes! Please click here to go right to your Setup Checklist – typically, the steps to get us installed and customer-ready ...

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Updated November 12th, 2019 by Breanna Lien

I need to add someone else to my Sezzle account.

If you need to add another user to your Sezzle Account, click here and provide their email address and full name. The new user will be sent an email to verify their access and will allow them to create a password for themselves. Don’t forget to review their permissions – if you don’t want a new user to make changes within your Sezzle Account, set th...

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Updated September 27th, 2019 by Breanna Lien

Can I reschedule a payment?

We get it - life happens! We provide three reschedules per order, with the first one being free, and the next two reschedules are just $5 each. You can reschedule your installment for a date within 14 days of the original due date. We recommend rescheduling your payment at least 48 hours before its due date. If the payment has begun to process, it c...

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Updated November 12th, 2019 by Breanna Lien

How are refunds handled in Sezzle?

For many platforms, like Shopify and WooCommerce, issuing a refund in the platform will also cause a refund to be issued within Sezzle. You can also always issue a refund through Sezzle directly, by searching for it in your “Orders” tab. Select the order to expand the details, and then click “Full Refund” to issue the full amount back to the custome...

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Updated February 20th, 2020 by Breanna Lien

How do I cancel my Bass Pro Shops order or get a refund?

For any concerns about your Bass Pro Shops order, including getting it canceled, exchanged, or refunded, please reach out to Bass Pro Shops directly. You can do so by clicking here. For any questions about your Stretch Your Payments Plan Virtual Card account, please reach out to us directly at shoppersupport@sezzle.com....

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Updated November 12th, 2019 by Breanna Lien

How do I transfer funds to my bank account?

While we transfer funds to your Sezzle account when an order is placed, you will need to connect a bank account to receive the funds.  To get your bank account set up, log into your Merchant Dashboard by clicking here and selecting “Add Bank.” Follow the prompts, and be sure to monitor your bank account. We will deposit two small amounts (microdepos...

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Updated November 12th, 2019 by Breanna Lien

I was told I have a dispute. What do I do?

When a dispute is opened, additional information is provided within the dispute itself explaining why it was opened and what information we need to resolve the dispute. This can be accessed by logging into your Sezzle merchant dashboard, selecting "Disputes" on the left, selecting the dispute in question, and then clicking on "Manage Dispute." You'l...

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Updated November 12th, 2019 by Breanna Lien

Can I set a minimum order amount?

Don't want shoppers using Sezzle for a $5 pair of earrings? We get it! To set up a minimum order amount, we have a few things that have to be in place first: 1. Ensure you have installed the Sezzle widget (price breakdown on the item page). For most platforms, we can help with this install once everything else has been configured. CommentSold mercha...

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Updated November 12th, 2019 by Breanna Lien

My shopper wants to change or return their order.

Whether a shopper wants to return, cancel, exchange, or modify their order, we ask that they reach out to you directly. Since we don't have access to your e-commerce platform, we are unable to make any modifications to orders or initiate any refunds. We do not have any restrictions on what kind of policies you offer at your store - whether you issue...

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Updated February 20th, 2020 by Breanna Lien

What is the Stretch Your Payments Plan Virtual Card?

We've partnered with Bass Pro Shops to create a Sezzle-powered virtual card. This is an online payment solution that allows you to place an order but make the payments over time - with 0% interest and no impact on your credit score. There's no physical card ever mailed - all your card information is stored within your Stretch Your Payment Plan accou...

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Updated November 12th, 2019 by Breanna Lien

How do I sign up?

Please click here to begin our application process! Once you’ve submitted an application, our team will review your information and get back to you within 3 business days. Once approved, setup can usually be done within an hour!...

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Updated February 20th, 2020 by Breanna Lien

Where can I use the Stretch Your Payments Plan Virtual Card?

Since the Stretch Your Payments Plan Virtual Card is exclusively part of the Bass Pro Shops Stretch Your Payments program, it can only be used when shopping at Bass Pro Shops....

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Updated November 13th, 2019 by Breanna Lien

How do refunds work?

When a merchant issues a refund, we process the appropriate changes to your Sezzle account. You'll receive an email from us once the refund has been issued, and you can always view the refund details by logging into your Sezzle account. We always recommend looking at the merchant's refund policy on their website, as some merchants do not refund ship...

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Updated November 13th, 2019 by Breanna Lien

I need to make a return or an exchange.

If you need to return or exchange your order, the first step is to contact the merchant. Please follow their exact return policies, which are often listed on their website. We strongly recommend keeping track of the tracking number, should you return anything by mail. Once the merchant receives your return or exchange, they'll then process it exactl...

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Updated November 13th, 2019 by Breanna Lien

I need to add a payment method.

You can link debit/credit cards, bank accounts, and prepaid cards to your Sezzle account.  Debit and credit cards, as well as a bank account, can all be used to place orders. Prepaid cards can't be used to place orders, but you can use them to pay off orders! Debit/credit card To add a debit or a credit card to your Sezzle account, log into your Sez...

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Updated March 17th, 2020 by Breanna Lien

Creating an "About Sezzle" Page

Adding a page about Sezzle should help your customers understand how Sezzle works and the benefits of paying with Sezzle. We have a pre-made HTML template ready for use on your store. Start by selecting your platform, and then use the code from the "Code" section to complete the page! To see a sample of what the page looks like, click here. Shopify ...

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Updated February 20th, 2020 by Breanna Lien

How do I use the Stretch Your Payments Plan Virtual Card at Bass Pro Shops?

Paying with your Stretch Your Payments Plan Virtual Card is just like paying with any other debit or credit card. Enter the card number, expiration date, and security code at checkout to complete your order. You can also copy this information right from your card details page within the Your Virtual Card page in your Stretch Your Payments Plan Virtu...

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Updated November 12th, 2019 by Breanna Lien

Who can Sezzle work with?

Sezzle is available to merchants around the world - including the US, Canada, Australia, Great Britan, and New Zealand, just to name a few! Interested merchants will need to have an online site and submit an application to get started.  We're available to shoppers in the US and Canada, paying in either USD or CAD. Shoppers do need to have a working ...

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Updated February 20th, 2020 by Breanna Lien

I am already a Sezzle user. Can I automatically shop at Bass Pro Shops?

Because we have exclusively partnered with Bass Pro Shops and their Strech Your Payments Plan, you will have to sign up separately for the Stretch Your Payments Plan Virtual Card. You can do so by clicking here - and don't worry, signing up won't have any impact on your traditional Sezzle account!...

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Updated November 12th, 2019 by Breanna Lien

How can I see what orders Sezzle has processed?

Sezzle orders are all listed within your Merchant Dashboard, under the "Orders" tab. That page will list off every order that has been processed through Sezzle, including all relevant data for the order. The search feature can help you quickly pinpoint an order, but if you're for more in-depth details, you can also download your transaction data rig...

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Updated November 12th, 2019 by Breanna Lien

I forgot my password. How do I reset it?

Please click here to reset your password - you'll receive an email with instructions to reset your password. If you don't receive the email, it might be that our message went to your junk or spam folders, or that the email address entered isn't tied to the account.  If you no longer have access to the email address associated with your Sezzle Accoun...

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Updated November 12th, 2019 by Breanna Lien

How do I know my fee?

Our fee is listed in the Merchant Agreement that is signed upon applying with Sezzle. If for some reason a different fee rate applies to your store, our approvals team will let you know your specific rate. Our fee covers all fraud and repayment risk, as well as the cost of processing all four installments for the shopper. You can see the fee that ha...

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Updated October 8th, 2019 by Breanna Lien

What is the interest-bearing account? How do I sign up?

We also offer an interest-bearing account in addition to our automatic payment plan! Once you’ve been approved, you’ll be able to learn more about the benefits and perks of this program. If you’re an existing merchant and would like to learn more, please reach out to us at merchantsupport@sezzle.com!...

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Updated September 27th, 2019 by Breanna Lien

How do I change my email address?

To update your email address, just click here! You'll then select the green "Change" button below your email address. ...

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Updated November 12th, 2019 by Breanna Lien

How much does Sezzle cost?

Our platform operates by charging the merchant a set percentage and a small processing fee. There are absolutely no sign-up or set-up costs! Upon signing up, the approvals team will let you know what rate applies to your store - the rate is determined by the kind of products that you offer, how long your store has been in business, as well as other ...

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Updated November 12th, 2019 by Breanna Lien

I didn't receive my funds!

If you don't get your funds, please first start by checking that your bank account is linked and verified. If no bank account is connected and verified, no funds will be deposited. To check, please log in and select “Bank Accounts” on the left-hand side. Ensure that there is an account listed, and make sure that it has “Verified” in blue on the acco...

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Updated November 12th, 2019 by Breanna Lien

I have an order labeled "Pending." When can I ship it?

Orders with the status of "Pending" in WooCommerce are orders that have not actually been placed with Sezzle. You will not see any corresponding orders within your Sezzle dashboard, and you will not be receiving funds for those orders. Orders typically appear in this status when a shopper either decides to not continue with the order (abandons the c...

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Updated November 13th, 2019 by Breanna Lien

I’m running into problems getting set up.

Once your account has been approved, you’ll be sent an email with instructions to log in and get set up. If you lose that email or if you get stuck getting set up, you can always log in to your account and click “Setup Checklist” to get right back to the instructions.  We always recommend starting at Step 1, since some of the steps can be dependent ...

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Updated November 12th, 2019 by Breanna Lien

I submitted an application, but haven't heard back?

Once your application is submitted, a member of our approvals team will be in touch with you within three business days. Please check the email address you used at sign up, as that's where you'll receive further correspondence (including any requests for additional information). Once you're approved, you'll get instructions on how to set us up! We r...

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Updated November 12th, 2019 by Breanna Lien

I’m interested in adding Sezzle to my store, but I have a couple of questions. Can I contact someone?

We completely understand wanting to be aware of all of the features of a program. If you're a new merchant looking to have some questions answered, please either click here to schedule a demo with our sales team, or send us an email at sales@sezzle.com. If you're an existing merchant who has questions, please reach out to us at merchantsupport@sezzl...

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Updated November 12th, 2019 by Breanna Lien

How do I set up Sezzle?

Once your application is approved, a Setup Checklist is generated for your specific account and e-commerce platform. This step-by-step guide walks you through all aspects of getting Sezzle live for your shoppers - from enabling us at checkout to setting up your bank account. You can always access your Setup Checklist by logging into your Sezzle acco...

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Updated November 12th, 2019 by Breanna Lien

My shopper got an email that their order was canceled, but I didn't cancel it.

CommentSold has a setting in place that rejects an order if not accepted within a set amount of time (typically a half-hour). When a Sezzle shopper places an order, and it is not accepted within that time frame, they get an email that their order was canceled. During this time, no funds have actually been collected from the shopper, and therefore no...

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Updated March 30th, 2020 by Breanna Lien

How does Sezzle work at Bass Pro Shops?

To be eligible for the Stretch Your Payments Plan Virtual Card to use at Bass Pro Shops, you must be located in the United States be 18 years of age or older have a debit, credit card, or bank account that can be linked to the account (prepaid cards are not eligible) submit an online application by clicking here (it only takes a few minutes!) even i...

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Updated February 3rd, 2020 by Breanna Lien

Why have I been charged a fee?

As long as you pay off your order as scheduled, no fees will be charged to your Sezzle account. However, if you need to make changes to your payment schedule, or if you miss a payment, fees may apply. Fees are always charged with the installment, instead of as a separate transaction. For example, a $20 installment with a $5 fee would be charged as o...

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