My shopper is having an issue related to Sezzle. How do I help them?

Who to contact when a shopper has a question.

Written By Breanna Lien (Super Administrator)

Updated at November 12th, 2019

While we understand wanting to help your shoppers get their questions answered, due to privacy concerns, we are unable to provide specific information to anyone but the shopper directly.

We always recommend shoppers reach out to us at and provide the phone number they used at sign up - that way we can find their account and get them the right information. You can also point them to our Shopper FAQ - that will have the answers to many of their questions! They can access the Shopper FAQ by going to

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